1. Payment Requirements

All services, sessions, and events require advance payment.

Appointments are only confirmed once payment is received.

 

All sales are final. Refunds are not issued except in the specific circumstance outlined in Section 7 below.

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2. Cancellations (48 Hours Required)

If you need to cancel or adjust your appointment, notice must be given at least 48 hours before your scheduled session.

 

Cancellations made more than 48 hours prior will receive:

 

• A full credit toward a future session of the same service

• No refunds

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Credits do not expire.

 

3. Rescheduling Policy (One-Time Only)

If you cancel between 24 and 48 hours before your session:

 

• No refund

• You may reschedule one time only

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If you cancel again after rescheduling, the session is forfeited with:

 

• No refund

• No credit

• No further rescheduling

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This ensures fairness and protects scheduling boundaries.

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4. Late Cancellations (Less Than 24 Hours)

Cancellations made less than 24 hours before your session time:

 

• Will not be refunded

• Will not receive credit

• Cannot be rescheduled

 

The session will be considered forfeited.

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5. No-Show Policy

A “no-show” includes:

 

• Failure to attend the session without notice

• Not joining the Zoom call or answering the phone

• Arriving more than 10 minutes late

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All no-shows result in:

 

• No refund

• No credit

• No rescheduling

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6. Late Arrival

Sessions begin and end at the scheduled time.

If you arrive late, the session still ends at the original time. No partial credits or extensions are offered.

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7. If Natalie Is Unable to Connect

In rare cases, if Natalie is truly unable to connect during a private mediumship session:

 

• A rescheduled appointment will be offered

• If the same issue happens again, a refund may be issued at Natalie’s discretion

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If a refund is authorized, a $50 administrative fee will be deducted to cover time, preparation, and processing costs.

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8. Technology Issues

Clients are responsible for ensuring:

 

• A functioning device

• A stable internet connection

• Access to Zoom or the agreed communication platform

 

If technical issues occur on the client’s side, the cancellation and no-show policies apply.

If technical issues occur on What The Halo’s side, the session will be rescheduled at no additional cost.

 

9. In-Person Appointments

If illness, emergency, or unexpected circumstances prevent an in-person appointment from taking place, the session may be moved to Zoom/phone or rescheduled.

Such circumstances do not qualify for a refund.

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10. Final Authority

What The Halo reserves the right to make final decisions regarding cancellations, rescheduling, credits, and refunds.

This policy supports fairness, energetic integrity, and respect for everyone’s time.